Appointment & Refund Policy

---

At Full Circle Wellness, we are dedicated to providing exceptional care in a respectful and professional environment. These policies are designed to ensure fairness, protect valuable appointment times, and maintain the highest standard of service for all clients.

We understand that schedules can change, and we ask that you provide as much notice as possible when rescheduling or cancelling an appointment.

• Cancellations made more than 48 hours in advance: No charge. Payments already made will be fully refunded.
   
• Cancellations made within 48 hours of your appointment: The full session fee will be charged. A secure payment link will be automatically sent to the email or phone number on file to settle the balance. No refunds will be issued.
   
• Missed appointments (no-shows): The full session fee will be charged. A secure payment link will be automatically sent to the email or phone number on file for payment of the missed session.
   

Promotional packages, discounted sessions, and special offers are non-refundable.

Clients are asked to arrive 5–10 minutes early for each appointment to allow time for check-in and preparation.

• If you arrive late, your session will still end at the originally scheduled time so as not to impact other clients. The full session fee will still apply.
   
• If you arrive more than 15 minutes late, your appointment will be considered a missed appointment (no-show). The full session fee will be charged, and a secure payment link will be automatically sent to the email or phone number on file.
   

Refunds, when applicable, will be issued to the original method of payment within 7–10 business days, depending on your bank or card provider.

To cancel or reschedule an appointment, please contact us directly at (250) 427-8216.

Full Circle Wellness is committed to protecting your privacy and personal information. We comply with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Collection of Information
We collect only the information necessary to:

• Book and manage your appointments
   
• Process payments and refunds
   
• Communicate with you regarding services (with your consent)
   

Use and Disclosure
Your information will only be used for the purposes listed above and will never be sold, traded, or disclosed to third parties without your consent, except where required by law.

Data Security
We use secure systems, password protection, and limited staff access to protect your personal information.

Confidentiality
All health, wellness, and personal information you share with Full Circle Wellness is treated as strictly confidential.

Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at (250) 427-8216.

Full Circle Wellness is a strictly non-sexual practice. Any form of sexual conduct, innuendo, or inappropriate behavior toward the practitioner will not be tolerated.

The practitioner reserves the right to immediately end the session without refund and permanently ban any client who violates this boundary.